Delivery & Returns
Delivery Lead Times
WE DELIVER TO
Israel: 1-3 working days
All other Countries based on an International Service - 6-8 working days (In some cases custom clearance might take longer)
* Please note, all delivery times are estimates.
Israel Delivery Charges
Deliveries to Israel addresses are free of charge.
International Destinations Delivery
We deliver to most international destinations. Deliveries to all international addresses will take 6-8 working days (In some cases custom clearance might take longer), but we try to send all orders by the quickest route possible. Delivery charges for outside Israel are FREE OF CHARGE
calculated by volumetric weight, and are calculated at the checkout.
You will be sent a text message and email the evening before the delivery day letting you know that delivery will happen the next day. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order), to let you know your 1 hour delivery slot. You will have the option to reschedule delivery to a different date, leave it with a neighbor or send to a local depot for collection. Please note: Delivery will be made to the front door of your house/building.
Returns & Refunds
We want you to be delighted with your online purchase, so if you are not completely happy, you may return it to us within 14 days of receipt for a full refund or exchange - provided that the item is returned complete and in original condition. Wool Merchants will cover the cost of shipping a return within Israel. Charges will be incurred for shipping outside Israel.
You can return an item by contacting us to arrange for your item to be collected from you. Returns can be collected from your home, work or alternative address.
It is recommended that you keep the original packaging in order to make returning items easier. If you no longer have the original packaging we can suggest alternatives or send you new packaging free of charge.
Please note: Returns are not possible on any Custom or Bespoke items you have ordered, as these are specially commissioned items tailor made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering.
For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, it typically takes between 3-5 working days for the return to be processed and the money to show in your account.